🔗 Share this article

Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.

The popular resale platform has updated its measurement guidelines for women's and children's clothes failing to inform all users about the change.

Digital Channels Response

Countless users and merchants are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed due to the recalibration.

The platform stated the updated approach better aligns with other platforms.

It has advised users to check their listings and update the measurements by hand when needed, causing user dissatisfaction.

Measurement Approach Modifications

Before the change, the measurements included numerical and alphabetical indicators, like S/8 or M/10.

The new system has an alphabetical indicator and numerical range for example S/UK 8-10.

In some cases, the sizing has been recategorised - for example a size L was previously a 12 but now shows as UK 16-18.

Member Stories

A fashion influencer, who makes TikTok content about plus-size fashion, explained the modification "makes transactions more difficult".

"Not many brands say XL is a 20-22," which is what Vinted now does.

Another user, located in Scotland, said garments she listed on Vinted with size 14 labels were showing in the marketplace as size 20–22.

"Should someone sized 20-22 purchase these they're going to be very disappointed," she said.

Necessary Adjustments

Another shopper, from Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she explained.

Platform Context

The service features exceeding 100 million shoppers, with 18 million British users.

It has proved a popular alternative to second-hand platforms like eBay and Depop.

This is not the initial instance where an unanticipated change within the service has received backlash: last year, the service retracted a modification regarding delivery choices following member complaints.